--Three module online program with video lesson to walk you through the definitions, the flip scripts and how to use them correctly
--Workbook that you can download
--Definitions cheat sheet PDF
--The Flip Scripts (exactly what to say to flip word-of-mouth buzz, introduction or warm lead into a referral)
--Role playing videos to see how each script is used in different scenarios
--Bonus #1: Easy to use tracker to keep track of all referrals received and those you flipped into a referral
--Bonus #2: Downloadable design of our favorite Referral Thank You card plus the exact script of what to write in the card when you receive a referral
--Bonus #3: 30 days of email access to Stacey to ask questions and run through scenarios of what you're experiencing as you use the Flip Script.